Service

We are here to help!:
Steinbach Helper

Do you have questions about our products or services? Do you need support with a complaint, warranty request, or technical issue? Our AI-powered service assistant “Steinbach Helper” supports you quickly and easily with your request – 24/7.

The Steinbach Helper is the fastest and easiest way to get in touch with our service team. By guiding you through a few targeted questions, your request can be processed faster and forwarded directly to the right department. You can find the Steinbach Helper anytime in the bottom right corner of your screen – simply click the orange button to get started right away.

Find the right solution for your pool quickly

Spare Parts Finder

With the Parts Finder, you can quickly and easily find the right replacement parts for your product. Whether you’re looking for pool parts, equipment, or accessories, you can find the right part in just a few clicks and keep your pool in top working order. Clear navigation, helpful information, and an intuitive search feature help you find exactly what you need.

FAQs

In our FAQs, you’ll quickly find answers to the most common questions about products, ordering, delivery, and usage. Organized clearly by topic and easy to search, the content helps you solve problems on your own and get immediate answers to your questions. This way, you’ll find the right solution faster and can enjoy your pool without any worries.

Product Registration

Register your heat pump or pool robot in just a few steps and enjoy great benefits. By registering your product, you’ll benefit from extended warranties, exclusive promotions, and secure storage of your purchase information. This way, you’ll have all the important details quickly at hand should you need service, and you’ll remain fully protected for your device.

Repair Guide

The Repair Guide provides expert video tutorials on common repair and maintenance topics. Using typical customer inquiries as examples, it shows you step by step how to easily fix minor issues. This way, you can perform many tasks yourself and get your products back up and running quickly.

Return

Even without a customer account, you can return your order easily and hassle-free. With just a few details, you can initiate the return quickly and securely. The process is clearly structured and guides you step by step through the procedure, ensuring that your return is handled smoothly and effortlessly.

Order Status

You can easily check the current status of your order online at any time. By entering just a few details, you’ll quickly get an overview of the order’s processing, shipping, and delivery status. This way, you’ll always know where your order is and when it will arrive.

We are here to help!: Steinbach Helper