How and where can I access the safety data sheet?
Safety data sheets are stored with the respective chemical article on our homepage. If you still cannot find what you are looking for, please contact us via our form on helpdesk.steinbach.at.
Why do I have problems opening the cans or bottles?
Our chemistry must be equipped with a safety lock for the protection of children. This requires some strength to open.
Why is there a scale stamped in the lid of cans and bottles?
The lid of our chemical articles also serves as a dosing aid.
What is the best way to add liquid chemical products or granules to the pool water?
Take a bucket of warm water, add the required amount of chemical for your pool and stir well. Then empty the bucket with the mixture evenly into the pool with the filter system switched on (circulating).
I get skin and eye irritation in the pool!
Cause: Inadequate chlorine dosing, non-degraded organic substancesSolution: Adjust the pH level to 7.2 to 7.4 by adding pH-Plus or pH-Minus. If there is too little chlorine in the water, increase the chlorine content. If the chlorine content is too high, reduce the dosage or drain the pool water and refill with fresh water. Again, pay attention to the pH value.
The pool water has an objectionable odor, what can I do?
Cause: Inadequate chlorine dosing, non-degraded organic substancesSolution: Adjust the pH level to 7.2 to 7.4 by adding pH-Plus or pH-Minus. After a shock chlorination up to ca. 3 mg/l this smell will disappear after a short time.
The pool water is brown, what can I do?
Cause: Iron deposits in the waterSolution: Adjust the pH level to 7.2 to 7.4 by adding pH-Plus or pH-Minus. Add flocculant. (WARNING: prohibited with cartridge filter systems and filter balls; the filter can stick!) Extend the filter runtime, backwash the filter system thoroughly. In the case of a cartridge filter system, clean the cartridge regularly and replace it if necessary.
The pool water is green and the walls are slippery, what can I do?
Cause: Too little disinfectant in the water, algae growthSolution: Adjust the pH level to 7.2 to 7.4 by adding pH-Plus or pH-Minus. Let the filter system run continuously during the first 1-2 days. For disinfection with chlorine: Wipe dead algae from the pool walls. Remove algae from bottom with a brush and an aspirator. Make a shock chlorination, meaning raise the chlorine level of the pool water up to 3 mg/l. The addition of an algae protection is recommended. Backwash thoroughly. The added chlorine has degraded after a few days. Backwash thoroughly. If the water is not clear after 1-2 days, repeat the procedure. Cartridge filter system: Frequently clean or replace the cartridge. Alternatively, empty the pool completely, clean thoroughly and refill. After adjusting the pH value, treat the pool water with algicide to prevent new algae grow.
The pool water is cloudy and dirty, what can I do?
Cause: Faulty filter function, too many organic substancesSolution: Backwashing. If the filter system is calcified, use an acidic filter cleaner. If the filter system is ok, make a shock chlorination, meaning raise the chlorine level of the pool water up to 3 mg/l for a short time. The addition of flocculant is recommended as an additional measure (WARNING: prohibited with cartridge filter systems and filter balls; the filter can stick!). Backwash thoroughly. Clean cartridge filter or replace by a new one.
The pool water has a milky colour, what can I do?
Cause: Lime precipitates, not filtered particlesSolution: Adjust the pH level to 7.2 to 7.4 (by adding pH-Plus or pH-Minus). If there are suspended matters turn off the circulation pump and remove the flakes on the bottom with the pool cleaner after about 10-12 hours. Lime precipitates in the pool water (turbidity, shimmering white coating on the water surface, etc.) usually disappear shortly after adjusting the pH level and after the addition of a flocculants (while the filter system is running - WARNING: prohibited with cartridge filter systems and filter balls; the filter can stick!). Backwash thoroughly. Clean cartridge filter or replace by a new one.
Chlorine decomposes relatively quickly, especially on hot days, which considerably reduces the disinfecting effect. The use of chlorine stabilisers is extremely advisable here - and even a small dosage has a great effect here - because the chlorine stabiliser granulate delays the decomposition of the chlorine and thus the water is disinfected better and for longer. Chlorine stabilisers also reduce the chlorine odour and can be stored for an unlimited period of time.
Hard bath water, which has a value of more than 7.0 or 7.4 on the scale, destroys the natural balance of acids and bases on the mucous membranes and the skin surface and can lead to increased irritation. A value above 7.4 gradually makes bath water cloudy, as more lime deposits are formed. The effect of flocculants and disinfectants is strongly inhibited by a value that is too high. The harder the water - which corresponds to pH-values from 7.0 - the more calcareous it is and the more lime deposits develop in the pool.
Hardness stabilisers reduce lime deposits and thus prevent water clouding. They have a stabilising effect on fluctuating pH values and bind existing metal ions in the pool water, which are often the cause of soiling. As a rule, it is sufficient to add the hardness stabiliser at the beginning of the bathing season. As with all chemical additives, please always observe the warnings.