FAQs

Hold the hose in a bucket of hot water to soften the material and make it easier to attach the hose to the connector.

As your order is automatically processed and made ready for dispatch, it is unfortunately no longer possible to change or cancel it. Unfortunately, it is also no longer possible to change the billing or delivery address. Please check your order carefully before clicking on "Order with obligation to pay". However, you can exercise your right of withdrawal at any time and refuse to accept the package or return it to us within 14 days.

To receive the relevant payment information from Unzer, please contact Unzer's customer service. Only they can change your email address accordingly. Unfortunately, we, Steinbach International GmbH, have no possibility to change the address at Unzer.

As your order is automatically processed and made ready for dispatch, it is unfortunately no longer possible to change or cancel it. Unfortunately, it is also no longer possible to change the billing or delivery address. Please check your order carefully before clicking on "Order with obligation to pay". Please contact us via our contact form to possibly apply changes.

For ecological reasons, we do not print the invoice and enclose it with the package. The package therefore does not include a printed invoice as standard. After the goods have been dispatched, we send the invoice by e-mail to the e-mail address used in the webshop. Customers who have their own customer account in the webshop can also call up the invoice from their customer account at any time.

In order to be able to differentiate between INTEX and Steinbach articles internally, we put a 1 in front of INTEX article numbers (Steinbach articles begin with 0). The parts are still identical to those in your instructions.

After completing your order, you will receive the associated invoice information by mail. Please use only the bank data and payment references specified on the invoice.

The payments from Unzer are read automatically and can therefore only be assigned with the correct payment reference and amount. If these do not match, it is possible that the amount will be transferred back. If you have any questions about this, please contact Unzer's customer service directly.

Please contact the Unzer customer service. It may be that your payment was not processed correctly. There may simply have been an overlap between your payment and the issuance of the reminder.

We currently deliver parcels exclusively via GLS. Pallet shipments are delivered in Austria via the freight forwarder Bexity and in Germany via the freight forwarder Schenker.

You can find a list of our shipping costs here.

An automatic tracking link will be sent by email after the goods have been dispatched. We try to dispatch your goods as quickly as possible, but we ask for your understanding that there may be delays, especially during the high season. If your order includes a polystyrene pool, there may be waiting times of up to 6-8 weeks, as the pool liners are specially tailored to the customer's wishes and are therefore a personalised product.

You have received a tracking link from the shipping company, open it. If you receive your goods from the forwarding company Bexity, enter your reference number in the necessary field for tracking the shipment. The reference number was either sent to you by e-mail or you can also find it in the link sent to you under the parameter "refnum=". Then click on the "Status abrufen" button and the shipment tracking will open after you have requested your postal code.

You can return the goods free of charge within the statutory withdrawal period of 14 days. If you have a customer account in the webshop, please register the return via your customer account. To do this, you can select the order in your customer account and select the "Returns" field under "Actions". You can select the items you wish to return and will receive a GLS label by e-mail once you have completed the process. This e-mail also contains a description of how to proceed. If you do not have a customer account in the webshop, please register your return here. Please have the following information ready: Order number (you received this by e-mail after completing your order. It is a 10-digit alphanumeric value beginning with W.), invoice surname (the surname with which the order was originally placed/the surname of the invoice recipient) and e-mail address (the e-mail address with which the order was originally placed).

Within the legal right of withdrawal, you can return the goods free of charge. If you have a customer account in the webshop, please register the return via your customer account. To do this, you can select the order in your customer account and select the "Returns" field under "Actions". You can select the items you would like to return and will receive a GLS label by e-mail after completion. This e-mail also contains a description of how to proceed. If you do not have a customer account in the webshop, please register your return using this link. Please have the following information ready:  Order number (You received this by e-mail after completing your order. It is a 10-digit alphanumeric value beginning with W.), invoice Surname (the surname with which the order was originally placed/the surname of the invoice recipient) and e-mail address (the e-mail address with which the order was originally placed).

Please note that the processing of the return may take some time. You can track when the goods have arrived at our house via the GLS tracking link. Please allow around 7 working days for the goods to be processed by us and for the goods to be recorded. After the return has been successfully checked, your money will be refunded via the original payment method. You will receive an email shortly after the return has been recorded with the corresponding credit, which will be transferred back accordingly.

Please submit your complaint via the contact form, and our staff will attend to your request as soon as possible.

Please submit your complaint via the contact form, and our staff will attend to your request as soon as possible.

The warranty for INTEX products is included in the respective operating instructions. You can access these directly in the online store next to the product. Otherwise, the statutory warranty of 2 years applies to our products.

No, the warranty is not extended after using our repair service: If your product is replaced by us or you use our repair service, this will not extend the warranty. Please note that the warranty is valid from the date of purchase. Note: However, there is a 12-month warranty on your replacement/repair item.

Information on the guarantee and warranty period: Depending on where you purchased your product, you may be entitled to a guarantee or warranty. In principle, the following applies: A guarantee is a voluntary commitment by the manufacturer/seller and is therefore not binding on the customer. It is also an individual decision of the guarantor in which form he offers a guarantee. Please note that a guarantee is always granted for the functionality of certain parts (or the entire appliance) over a certain period of time. The exact provisions can be found in the respective instructions for your product, the invoice or any warranty card (e.g. INTEX salt system - 24 months, titanium cell on the other hand - 12 months, as it is a wearing part). A warranty is regulated by law, independent of the voluntary manufacturer's warranty and is valid for 24 months from the date of purchase. Please note the reversal of the burden of proof here. This means that after 12 months you must prove that the defect was already present at the time of delivery in order to be able to offer you a free replacement or repair. When does my 14-day withdrawal period for distance contracts begin? The withdrawal period begins on the following day: - on the day on which you have taken physical possession of the goods. - on the day of receipt of the last goods, if you have ordered several goods as part of a single order. - on the day on which you came into possession of the last partial shipment or the last piece, if your goods are delivered in several partial shipments or pieces. You can also withdraw from the contract before this date, i.e. as soon as you place your own order, and you do not have to wait for the trader to accept this order - the contract is only concluded when your order is accepted.

Discount yes or no? If there are promotions in our web store, a discount is automatically deducted from the order. If no promotion is known, unfortunately no discounts can be granted/booked and no price adjustments can be made.

If the weld seam of a pool liner opens, this is a manufacturing defect. In diesem Fall wird die Poolfolie innerhalb des Garantiezeitraums ausgetauscht. Please refer to the warranty information in the operating instructions and send your request to our Helpdesk.

Yes, the steel wall pool can remain set up in winter. However, please note that the tips on correct winterization should be followed exactly.

To establish a connection: The connection between the spa app and the Wi-Fi router may be interrupted during the pairing process. If you carry out the following steps in the correct order, the time difference between starting pairing mode on the control panel and in the app will be the shortest. This will prevent your wireless router from timing out. Step 1: Turn off mobile data on your phoneStep 2: Give the Intex app access to your location by enabling your location in your phone's settingsStep 3: Turn on Wi-Fi on your phoneStep 4: Check that you can only access the internet with Wi-Fi turned onStep 5: Open the Intex app and log inStep 6: Activate the spa by pressing the RESET button on the RCDStep 7: Turn on the spa control panelStep 8: Press the €ž+" icon in the appStep 9: Immediately press €žNext" (Ignore the instruction to press the pairing button on the control panel)Step 10: Enter the password of your Wi-Fi routerPlease pay attention! Do not press Next yet! Step 11: Now press the pairing button on the control panel for 5 seconds until you hear a beep and the Wi-Fi indicator on the control panel shows that it is in pairing modeStep 12: Immediately press "Next" in the appIf the above steps do not work, please contact us directly at www.hilfe.steinbach.at.

If air escapes from the pool liner without being able to detect a hole, it is possible that the pressure relief valve is not sealed by dirt particles and is therefore not closing properly. As a result, air can gradually escape. Cause: Leaking valve (or a hole in the pool - the pool can be damaged by animals, incorrect storage or improper handling and thus lose air). Solution: Please replace the air valve. Also check the whirlpool tubs for possible holes. If your whirlpool tub is still leaking even though the valve has been replaced, then your whirlpool tub most likely has a hole. Tips: How do I find the damaged area? You will need a bucket of soapy water and a sponge/spray bottle. Soap the pool. Air bubbles will form in the damaged area. Then dry the area and glue the leaking area with the enclosed repair kit. There must be no pressure in the whirlpool tub during the bonding process.

If your whirlpool tub or whirlpool tub cover is bulging, the stabilizing threads inside the whirlpool tub (cover) are broken. This causes the cover to lose its shape. Unfortunately, this is irreparable.

Do not expose the spa to direct sunlight for a long period of time. Please check the air pressure and release some air if necessary. This procedure is very important, especially in hot weather, to avoid damage!

Tighten the inlet and outlet connections. Make sure that the seals are in the right place, cleaned and not defective. Check the connections for cracks. Lightly lubricate the O-rings on the control unit with detergent or water. Replace the defective parts if necessary. Additional tip: To avoid a height difference between the control unit and the pool, the whirlpool tub must be placed on a level surface.

Yes, due to the increased temperature of the water, the amount of active oxygen added must be doubled.

Yes, whirlpools must be dismantled if there is a risk of frost.

No, the whirlpool tub does not need to be chlorinated. Electrolysis produces free chlorine, so the addition of chlorine is not necessary.

No, the control unit of a whirlpool for 4 persons can NOT be used for a whirlpool for 6 persons. The components differ in terms of performance, dimensions and/or software.

Switch off and unplug the control unit. Make sure that the cover grille of the filter cartridge unit is clean and free of obstructions. Clean or replace the filter cartridge, see section Maintenance and storage. Make sure that the inlet and outlet connections on the whirlpool and filter pump are not blocked. Ensure that the whirlpool water is properly disinfected to keep the filter cartridge clean and not clogged.

If the ambient temperature is below 4ºC, we recommend not using the whirlpool. Switch off and unplug the control unit. Add some warm water to raise the water temperature of the whirlpool to over 5°C (41°F). Then press the button to heat the water to the desired temperature.

Switch off and unplug the control unit. When the water has cooled down, turn on the FI and restart everything. Turn off the heating. Then press the Filter and Bubble buttons to lower the water temperature.

Switch off and unplug the control unit. Turn on the FI again and restart everything.

The unit needs to be checked/repaired.

The unit needs to be checked/repaired.

Press the water filter button to activate the filter pump again. After 72 hours of continuous heating operation, the pump automatically switches to idle mode. The quick heating and water filtration functions are deactivated.

Remove the electrolytic storage cell for inspection and cleaning if necessary. Use salinity test strips to check the value of the water. Add salt. See “Salinity Information”. Make sure the cell's cable is securely plugged into the socket. Replace the memory cell if necessary.

If the salt content is too high, drain some of the pool water and fill it up with fresh water. Remove the electrolytic storage cell for inspection and cleaning if necessary. Use salinity test strips to check the value of the water. If the salt content is too high, drain some of the pool water and fill it up with fresh water. Make sure the cell's cable is securely plugged into the socket. If necessary, replace the memory cell.

Make sure that the air valve cap is tightly closed. Fill the spa with air, then make sure the air valve base is tightened properly, please refer to chapter "Spa air valve attachment". Wrinkles occur during storage or when the spa is folded. Very often the whirlpool is stored in colder rooms (e.g. cellar compartment, etc.). When the tub is inflated for the first time, the material requires a certain period of time to expand or to adapt to the ambient temperature. Therefore, the pool must be re-inflated several times when it is used for the first time. Spray some soapy water on the suspicious spot, if there is a crack or hole, bubbles will form at this spot. After you have been able to locate the leak, clean and dry the spot carefully and repair it with the repair kit provided.

Check the pressure relief valve for leaks. Whirlpools from 2018 have a pressure relief valve. It is possible that the pressure relief valve does not seal due to dirt particles and does not close properly. As a result, air can escape there. Open the cap, unscrew the pressure relief valve with the wrench (included in the scope of delivery) and remove it, check it for dirt particles. Check the pressure spring and seal for accuracy of fit, carry out steps 1+2 in reverse order.

Tighten the inlet and outlet connections. Cover the O-ring with Vaseline to make it watertight. Remove the grille inside the spa with a screwdriver, make sure the inlet/outlet O-ring is in place, cleaned and not broken. Check the connections for cracks. Replace the defective parts if necessary.

Plug the control unit directly into a socket and do not use extension cables or distributors. Check your house wiring for overload, the socket may have a defect. Contact a qualified electrician. Reset the residual current circuit breaker.

Make sure that the SPA is plugged in and turned on and that the control panel power plug is securely attached to the control unit. Check the power source and reset the FI switch.

Please remove the ladder after each use. An incorrectly adjusted pH value or a too high chlorine value can cause rust to form in a very short time. If you operate your pool with salt water, you will need a zinc plate, which is used for equipotential bonding for ladders in connection with salt water systems. Salt water and salt water vapours can otherwise cause the material to rust.

The maximum load weight must not be exceeded.

No, they merely provide additional protection around the pool and can be used to be set under a pool ladder for example.

If the zinc plate has already attracted a lot of rust particles, we recommend replacing it. It is recommended to replace the zinc plate every season.

An incorrectly adjusted pH value or too high a chlorine value can cause the rusting in a very short time.

Unfortunately, we have to inform you that the solar tarpaulin retractor is only suitable for solid pools. The solar tarpaulin retractor is only installed by fixing it to the ground and therefore cannot be used for above-ground pools. Under the following link you will find a roll-up device suitable for rectangular frame pools. Subject to availability, you can place your order directly in our webshop.

Small holes can be repaired with a transparent UV-resistant and self-adhesive foil.

For easier differentiation, as these covers have certain oversizes. Both are black on the underside.

This has a light-reducing effect (as light supports algae growth).

90% of the water heat escapes through the water surface. The use of solar covers significantly reduces this heat loss.

Cover tarpaulins cover the pool 100 %. This also means that there is no pollution in the water. No pollution means less chemical consumption. By reducing evaporation, cooling of the pool water is also massively reduced.

The solar shower can be connected to a water supply with a maximum pressure of 5 bar.

If there is only slight dripping, the cause may be the heat-related expansion of the water in the shower tank. This is not damage to the solar shower.

There is no hot water in the shower tank. Depending on the amount of sunlight, it may take some time to warm up. Choose a location with maximum sunlight.

Your tank is empty. If you turn on the water inlet and you can hear the water rushing/flowing, your tank is empty and water is only now flowing into the tank.

For technical reasons, residual water in the solar shower cannot be ruled out. Therefore, dismantle the shower as described in the operating instructions.

Open the housing of the outstation and make sure that the display screen is correctly inserted and the housing of the outstation is correctly closed.

The battery of your outdoor station could be empty, the signal of the outdoor station is not received, the outdoor station is too far away from the indoor station, or the wrong radio channel is set on the indoor station.

How to attach the pool coping: The pool liner must be pulled evenly over the steel shell. The pool coping must then be placed on the pool liner and the handrail pressed onto the coping. You may need to cut or shorten the handrail. After approx. 14 days, the overlapping foil can be cut away, by which time the material will have fully expanded.

These white lines described are not damage, but fold lines. The pool liner is made of PVC material. If the PVC becomes cold (e.g. storage location in the cellar) or the liner remains folded for a longer period of time, the fold lines change color from black/grey/brown to white. The PVC material changes color again from white back to black/grey/brown at higher summer temperatures. When the pool is empty, you can also use a commercially available hair dryer. Make sure that you do not overheat the material.

If you notice that your pool liner has a small hole and is therefore leaking, you can easily glue the liner with a repair kit. This means you don't lose the water you have already filled in and save on water costs. If there is a tear in the seam and you are still within the guarantee/warranty period, please contact our customer service department. if the guarantee/warranty has expired, the repair kit can be used to bridge one swimming season so that the pool liner can be disposed of at the end of the season. A new pool liner can then be purchased for the new swimming season. With an existing guarantee/warranty --> the repair kit can be used to bridge one swimming season in order to dispose of the pool liner at the end of the season. We will then replace the pool liner so that you can enjoy the coming swimming season to the full. Please contact our customer service for this.

No, the liner does not have to end exactly at the weld seam with the wedges. The pool liners are welded differently, so the seam is never exactly the same or at the same distance from the edge of the liner. Just make sure that approximately the same amount of pool liner overlaps around the pool and that the "seam circle" has approximately the same distance to the wedges and is in the middle of the pool.

If you want to lay the pool liner after spreading out the felt mat, make sure that the rough side of the liner is on top and the smooth side is on the felt mat. Depending on the liner design, both sides of the liner can also be smooth. As a general rule, the overlaps on the seam must face outwards.

The liner can be removed again by carefully turning it along the curves of the poles. To prevent this problem, we recommend sprinkling some talcum powder over the completely dry pool liner and the transition liner when winterizing your pool. This will prevent the material from sticking together.

To set a time, plug in the power supply unit and then press the timer button until the desired time lights up. Now you can press the On/Off button to start the pump. Note: The color of the LEDs does not matter, only different colored LEDs are installed here. When the LED lights up at the desired time, press the On/Off button again. The filter system will now run daily at the programmed time for the set number of hours. It is not possible to program several times with the integrated timer. An external timer must also be connected for this purpose. Use this to program the desired switch-on and switch-off times. You must set the filter system to permanent standby by programming the timer to 24 hours. When the external timer is switched on, the timer of the sand filter system is on standby and switches on immediately. When using an external timer, the transport protection of the battery must be removed.

Preparation: 1. make sure that the power cable of the pump is disconnected from the mains. 2. use a PH1 Phillips screwdriver to remove the screws from the timer cover and remove the cover. 3. pull out the plastic strip that can be seen underneath the battery. 4. screw the cover back on. The timer's memory backup function is now activated. Caution: If the steps described below are not carried out, the timer will still function correctly. However, if the power supply is interrupted, the stored filter run times will be deleted. Setting the timer: 1. connect the mains plug of the pump to the power supply. The runtime display flashes (if the battery is inserted, the last selected runtime is displayed). 2. press the "Timer" button several times until the LED for the desired running time lights up. 3. switch the pump on by pressing the "ON/OFF" button on the timer. From this point on, the pump runs and deactivates automatically after the selected running time. The timer reactivates the pump every day at the same time for the same running time (once every 24 hours).

1. Insert two of the filter arms into the filter screen until they click into place and check that the filter arms are firmly seated. 2. insert the riser pipe incl. filter screen with the two pre-assembled filter arms into the filter bowl. 3. insert the remaining filter arms into the filter screen inside the filter bowl until they click into place and check that the filter arms are firmly seated. 4. position the filter sieve in the middle of the base of the filter bowl.

Yes, filter glass can be used for both Steinbach and INTEX filter systems, provided the thickness is greater than 0.7 mm.

Cleaning takes place after the set operating time. The operating time is added up. Cleaning therefore takes place regardless of whether the operating time occurs in one piece or at intervals of different lengths.

No, the salt system must NOT be positioned in a technical shaft, as the high humidity can interfere with its function.

Yes, you can also clean the electrodes manually. For your pool's salt water system, clean the electrode with vinegar or a mild descaling agent diluted with water, depending on the product used. Do not use hard objects (knife, steel sponge, toothbrush, etc.) to remove limescale from the electrode, as this could damage it. Then rinse the cleaned electrode thoroughly with clean tap water.

This can sometimes happen due to production reasons; please refer to our notes in the operating instructions. Weak dripping is best eliminated by wrapping Teflon tape over the affected connections.

It is best to use our 2" double nipples (art.no. 062085). Please note that you also need flat gaskets for sealing (art.no. 0409331).

The UV lamp only lights up when it is installed. If you connect the device to the mains outside the filter system, the UV lamp will not light up. This is a safety function. The lamp may only light up when installed. This is ensured by a reed contact in the lamp holder and a magnetic ring in the union nut. When installed, the reed contact detects the magnetic ring and enables the lamp to function after a few seconds. This prevents you from coming into direct contact with the UV radiation.

Yes, the UV lamp can be combined with a timer.

For safety reasons, the external timer must first be connected and then the lid screwed on. As a result, the safety switch is released.Otherwise, the safety switch integrated in the screwed lid prevents the lamp from supplying power to the external timer.Please note: Every time the lamp is disconnected from the power supply, wait 2-3 minutes for the safety switch to release the power supply again.
Only then can the lamp be reactivated by turning the lid open and closed.

A simultaneous flashing of the LEDs on the control unit is not a fault, but means that the vacuum cleaner has finished the selected cleaning program. A flashing display (e.g. S - flashing) means that the selected cleaning program is active.

Always remove and clean the filter after use. Rinse the appliance with clean tap water after each use. Only clean the appliance with a commercially available bathroom cleaner, clean tap water and a lint-free cloth. Do not use any aggressive cleaning agents. Check the appliance for blockages when cleaning. Hair and similar dirt can penetrate the filter screen and be wound up by the pump shaft or the impeller. This so-called blockage can reduce the performance of the pump. Also check the rollers of the pool cleaner regularly. Hair and similar dirt can wrap around the wheels and block them. The cleaner's performance would be impaired.

Only put enough of the floating cable into the water so that the device can reach all parts of the pool. Place the rest of the cable at the edge of the pool. Remove the cable from the water after each use of the pool cleaner. Wash the cable with clear water to remove any chemical residue after each cleaning process. Disconnect the cable from the control unit and turn it out. Move obstacles such as pool ladders or pool ladders out of the pool to prevent the cable from getting caught.

The following parts of the vacuum cleaner may be dirty: The base plate of the water outlet nozzle Propeller (e.g. hair) Troubleshooting: Try to remove the dirt between the upper part and the water outlet nozzle with a jet of water (e.g. garden hose). To check the propeller, the motor unit must be removed, then you can check the pump wheel and shaft for dirt and clean them. Dirt in the pump wheel or on the shaft can greatly reduce the pump performance, as a result of which the vacuum cleaner can clean little or nothing or even stop. Dirt on the base plate can cause the upper part of the vacuum cleaner to stop turning. If the above steps do not lead to the desired result, there may also be a defect in the motor unit or the base plate. You can find a tutorial for replacing the motor unit at the following link. Additional tips: * The vacuum cleaner must be fully charged before use. * Please check and clean the filter unit and the dirt flap. * Please ensure that the vacuum cleaner is switched on. * If the pool is uneven, e.g. folds or obstacles, we cannot guarantee cleaning.

Clean the filter container and remove slippery deposits such as algae from the pool walls. Check the wheels and brushes for wear and replace them if necessary. When inserting the pool robot, allow all the air to escape from the vacuum cleaner before switching on the appliance.

Possible causes: Incorrect installation of the vacuum cleaner can lead to reduced filter performance. A hose that is too long can impair the functionality of the vacuum cleaner. Please check whether you have connected the vacuum cleaner to the inlet nozzle? Explanation and tips: The vacuum cleaner works according to the Venturi principle. This means that the incoming water jet from the filter system in the appliance creates a suction which whirls up the dirt and transports it into the dirt container of the vacuum cleaner. A filter capacity of at least 6,056 l/h - 13,248 l/h is required for optimum cleaning. The "Circulate" setting on the 7-way valve of your filter system is therefore the most suitable, as the water does not have to be pumped through the filter medium (sand, filter balls) beforehand. Additional devices, such as a salt water system, reduce the volume flow and must be disconnected before operating the vacuum cleaner. Please only use as much hose length as your pool is large or long. A hose that is too long can become knotted or stop the vacuum cleaner. Please check these points.

First check whether your device is fully charged. Please check your pool for obstacles where the pool vacuum could get stuck, e.g. ladder, folds in the liner, etc. If necessary, remove the cleaning lips of your pool robot to minimize the problem of getting stuck on the liner. Check the device for blockages. Hair and similar debris can penetrate the filter screen and be wound up by the pump shaft or the impeller. This so-called clogging can reduce the performance of the pump. Also check the rollers of the pool cleaner regularly. Hair and similar debris can wrap around the wheels and block them. The cleaner's performance would be impaired.

The pool robot only starts cleaning 15 seconds after being switched on in the water.

The pool robot runs at random. Cleaning the entire pool is therefore a matter of time. If the robot is not fully loaded or the pool area is too large, areas may remain uncleaned after one pass. Switch off the filter pump during cleaning with the pool vacuum cleaner. Depending on the device, you can change the setting of the nozzles or the setting of the wheels. This will give you a different cleaning radius. Please observe the information in the operating instructions when adjusting the wheels or nozzles.

Yes. All INTEX and Steinbach pool robots are salt water resistant. The salt content in the water must be below 0.5%.

The Intex Auto Pool Cleaner 128001 and Deluxe Auto Pool Cleaner ZX300 is a pool vacuum cleaner that is only intended for INTEX pools with a Ø 38 mm connection and a gate valve. Cleaning is carried out according to the Venturi principle. A filter system with a capacity of at least 6,056 - 13,248 l/h is required for optimum bottom cleaning. The swimming pool hose included in the scope of delivery is connected directly to the inlet nozzle (pressure side). Note: For an INTEX pool with Ø 32 mm connections, you need a special feed-through to be able to connect the vacuum cleaner on the pressure side (art. nr. 111070 Screen connection/through-piece).

You can find details on water care in our watercare instructions.

If your pH- suddenly sticks together or clumps together, this may be due to the sodium hydrogen sulphate it contains. This substance is hygroscopic, i.e. it attracts water, and lumps will form. However, this is not a problem as the product is still effective. Simply dissolve the granules in a bucket of warm water before use.

Over time, the algaecide forms the flakes or "threads" you have observed, which do not impair its effectiveness.

The dissolving time depends on the pool temperature. To avoid granules at the bottom, please use a dosing float.

Details on water care can be found in our watercare instructions.

The tabs do contain flocculant, but very little. The Quattrotabs can therefore be used in conjunction with filter balls. Tip: Please clean the filter balls regularly.

As the winter care product is extremely diluted when you add it to the pool, disposing of the water is not a problem. The active ingredient constantly breaks down during the winter months. As soon as your water turns green again, you will notice that the agent is hardly present in the pool water. If you decide to empty the water in the spring and fill your pool with fresh water, you can do this without hesitation if you dose the winter care product correctly over the winter months and drain the water into the sewer. Note: Basically, the winter care product is there so that the pool water does not have to be completely drained at the end of the season and only a little fresh water is needed at the start of the season.

Grundsätzlich wird die Anwendung von Winterpflegemittel dann notwendig, wenn Sie keine regelmäßige Poolpflege mehr betreiben.  Die optimale Wirkung des Wintermittels ist ab einer Wassertemperatur von unter 12 °C gewährleistet.  Bei diesen Temperaturen ist der Badebetrieb normalerweise vorbei und die Chlorierung wird gestoppt. Achtung: Algen können sich jedoch trotzdem bilden. Das Winterpflegemittel ist vorrangig da, um das Algenwachstum zu reduzieren. Hinweis: Das Wintermittel enthält keinen Frostschutz.

This should always be avoided - the components of the cleaner can interfere with the pool water treatment. No effects are to be feared with small quantities.

Die nachfolgende Grafik soll Ihnen helfen die Idealwerte des Poolwassers einstellen zu können.

This allows you to adjust the telescopic pole: If your telescopic pole cannot be moved, it is jammed. The gap between the thicker bar and the one that can be moved is very small. However, sand or dust can collect in the gap and block the extension function. Tips: Clean the vacuum cleaner regularly. If necessary, you can loosen the rod with penetrating oil and then clean it.

Possible causes: If your underwater hand vacuum cleaner no longer charges, either the charging cable or the battery is defective. Note: Rechargeable batteries are consumable items and therefore have a limited service life.

The red LED indicator always lights up as soon as the charger is connected. It never stops glowing during the charging process. The unit is fully charged after 8-10 hours. Since model 2020, the LED changes from red to green when fully charged.

Please note that the underwater handheld vacuum only works under water. A test without water is not possible.

If your airbed runs out of air after it has been inflated for the first time, this may be due to the following: Wrinkles occur during storage or when the airbed is folded. Very often the airbed is also stored in colder rooms (e.g. cellar compartment, etc.). When the bed is inflated for the first time, the material needs a certain amount of time to expand and adapt to the ambient temperature. Therefore, the air bed must be re-inflated several times during initial use until the maximum size is reached. Make sure that the air valve is closed.

You need the Adapter for Intex Pools / 2" OT x 1" IT (040934). Please fit this adapter to the 7-way valve of your sand filter system. To connect the pump and the swimming pool hose, please use our Retracted adapter B (110722) which you must install on the pump.

Always use the sand grain size recommended for your sand filter system. In our range you will find quartz filter sand with a sand grain size of 0.4 - 0.8 mm and quartz filter sand with a sand grain size of 0.7 - 1.2 mm. For filter systems from Steinbach and INTEX, you will always find information on which sand grain size is suitable on the respective page of the filter system in our online store under the "Technical information" section. If you do not use a Steinbach or INTEX sand filter system or cannot find your sand filter system in our store, we recommend using the larger sand grain size 0.7 - 1.2 mm.

Yes - however, a layer of approx. 5 cm high with a grain size of 0.7 - 1.2 mm is required on the filter base. This prevents the finer sand from entering the tank.

If your heat pump is equipped with an RCD (FI) plug, this must be reset manually after disconnection from the mains. It is also possible that the set target temperature has already been reached or that the water flow rate is too low. In this case, a fault is displayed.

The sound emissions of the heat pump are in the range of a large domestic appliance - depending on the installation location, feedback and reflections may occur, which can be reduced or prevented by changing the installation position. Make sure that the surface for the heat pump is level and firm. If the surface is uneven and the heat pump is not level, this can lead to unpleasant background noise. Please observe the required minimum distance (see operating instructions for the respective heat pump). Please check that all heat pump casing parts are firmly screwed in place.

Is the pool in the shade? Is the ambient temperature too low? Is the pool insulated? Water stores a lot of energy, so it takes a lot of energy to heat the water. Possible causes: The operation time of the heat pump was set too low. Please wait 24-48 hours. Cover the pool to reduce heat loss.

If the outside temperature is low and the humidity is high, the condensation water produced during operation of the heat pump can freeze on the cold surface of the heat exchanger. The heat pump stops if the temperature on the heat exchanger is too low. Depending on the appliance, automatic defrosting is started.

If the upstream pump stops, the water flow stops and the downstream heat pump also stops. A corresponding error code is displayed, which means "Water flow insufficient". The heat pump switches back on automatically when it is supplied with water again by the upstream pump.

If the heat pump is equipped with an RCD switch / FI switch, this must be activated after disconnection from the power supply. The heat pump can therefore NOT be operated with a timer. Control the circulation pump with an external timer and leave the heat pump permanently connected to the mains. The heat pump stops due to the lack of water flow. When the circulation pump is stopped, the heat pump can also be controlled. The heat pump switches on automatically when the circulation pump starts up again.

Yes, our heat pump can also be left outside in the rain. Our heat pumps have protection class IPX4 and are therefore protected against splash water on all sides. However, we recommend always protecting the pool technology from environmental influences.

The solar collector must be emptied at the latest before the first frost and stored in a frost-proof place (≥ +5°C) without direct sunlight. 1. check that the fill level of the pool is below the inlet nozzle. If not, close the inlet nozzle with a plug. 2 Fully unscrew the inlet and outlet screw rings. Caution! Residual water in the hoses will leak out. 3 Pull the sleeves and pipes out of the inlet and outlet. 4 Empty the product completely until there is no more water in it. 5. clean the inside and outside of the product using only a standard bathroom cleaner, clean tap water and a lint-free cloth. Aggressive cleaning agents can damage the product. Dry the product with a lint-free cloth. 6. 6. allow the product to dry completely. If there is water inside the appliance and it freezes in winter, the expansion at low temperatures could damage the solar chambers of the appliance. 7. store the product in a dry and frost-proof place (≥ +5°C) without direct sunlight.

The solar mat must be emptied at the latest before the first frost and stored in a frost-proof place (≥ +5°C) without direct sunlight. 1. check that the fill level of the pool is below the inlet nozzle, otherwise close the inlet nozzle with a plug 4. empty the product completely until there is no more water in it. Caution! Residual water in the hoses and in the solar mat will leak out. 5 Only clean the inside and outside of the product with a standard bathroom cleaner, clean tap water and a lint-free cloth. Aggressive cleaning agents can damage the product. Dry the product with a lint-free cloth. 6. 6. allow the product to dry completely. If there is water inside the appliance and it freezes in winter, the expansion at low temperatures could damage the solar chambers of the appliance. 7. ensure that the product is only rolled up slightly so that it is not damaged by kinks. Tip: To prevent the product from sticking together after rolling up, you can sprinkle some talcum powder on the mat. 9. store the product in a dry and frost-proof place (≥ +5°C) without direct sunlight.

Place the solar heater so that it is stable and level on the ground and the top is directly exposed to the sun. The top of the product must always face the sun and must not be covered or in the shade. The product is designed exclusively for placement on the ground. Never place the product above the water level. When positioning the product, ensure that it is a certain minimum distance from the pool (1 m) and that you have sufficient space for maintenance or cleaning of all products in the water treatment circuit. When installing the solar heater, please note that it should always be connected as the last element in the water treatment circuit so that it heats the already filtered water before it is returned to the pool. Taking into account the minimum distance to the pool (1 m), the solar heater should be placed as close as possible to the pool's water inlet nozzle. The water heated by the collector should be returned to the pool with as little heat loss as possible.

Yes, the solar heaters are designed so that several heating elements can be connected together. Please note that the circulation capacity of the filter system will be reduced if several heating elements are connected. We therefore recommend increasing the daily circulation rate in order to filter your pool water optimally. With a large number of connected solar heaters, it may be necessary to switch to a more powerful filter pump to ensure the circulation capacity for the necessary water treatment.

Included in the delivery is a lugged 38 mm hose with a length of 100cm, with which you can easily make the connection.

Up to 6 mats - please refer to the instruction manual for more detailed information.