FAQs

In order to be able to differentiate between INTEX and Steinbach articles internally, we put a 1 in front of INTEX article numbers (Steinbach articles begin with 0). The parts are still identical to those in your instructions.

Hold the hose in a bucket of hot water to soften the material and make it easier to attach the hose to the connector.

As your order is automatically processed and made ready for dispatch, it is unfortunately no longer possible to change or cancel it. Unfortunately, it is also no longer possible to change the billing or delivery address. Please check your order carefully before clicking on "Order with obligation to pay". However, you can exercise your right of withdrawal at any time and refuse to accept the package or return it to us within 14 days.

To receive the relevant payment information from Unzer, please contact Unzer's customer service. Only they can change your email address accordingly. Unfortunately, we, Steinbach International GmbH, have no possibility to change the address at Unzer. If you paid via PayPal, the e-mail address stored in your PayPal account was used.

As your order is automatically processed and made ready for dispatch, it is unfortunately no longer possible to change or cancel it. Unfortunately, it is also no longer possible to change the billing or delivery address. Please check your order carefully before clicking on "Order with obligation to pay". Please contact us via our contact form to possibly apply changes.

For ecological reasons, we do not print the invoice and enclose it with the package. The package therefore does not include a printed invoice as standard. After the goods have been dispatched, we send the invoice by e-mail to the e-mail address used in the webshop. Customers who have their own customer account in the webshop can also call up the invoice from their customer account at any time.

After completing your order, you will receive the associated invoice information by mail. Please use only the bank data and payment references specified on the invoice.

The payments from Unzer are read automatically and can therefore only be assigned with the correct payment reference and amount. If these do not match, it is possible that the amount will be transferred back. If you have any questions about this, please contact Unzer's customer service directly.

If you have paid via PayPal, the invoice amount has already been authorized in PayPal when you completed your order and no further action is required on your part.

Please contact the Unzer customer service. It may be that your payment was not processed correctly. There may simply have been an overlap between your payment and the issuance of the reminder.

We deliver parcels via DPD or the Austrian postal service.
Pallet shipments are delivered via the forwarding companies Schenker, Dachser or Gebrüder Weiß.

You can find a list of our shipping costs here.

An automatic tracking link will be sent by email after the goods have been dispatched. We try to dispatch your goods as quickly as possible, but we ask for your understanding that there may be delays, especially during the high season. If your order includes a polystyrene pool, there may be waiting times of up to 6-8 weeks, as the pool liners are specially tailored to the customer's wishes and are therefore a personalised product.

You can check the current status of your order via the following link: https://www.steinbach-group.com/en/orderstatus. Please note that the order status can be viewed from approx. 2-3 hours after receipt of the order.

You have received a tracking link from the shipping company, open it. If you receive your goods from the forwarding company Bexity, enter your reference number in the necessary field for tracking the shipment. The reference number was either sent to you by e-mail or you can also find it in the link sent to you under the parameter "refnum=". Then click on the "Status abrufen" button and the shipment tracking will open after you have requested your postal code.

You can check the current status of your order via the following link: https://www.steinbach-group.com/en/orderstatus. Please note that the order status can be viewed from approx. 2-3 hours after receipt of the order.

You can return the goods free of charge within the statutory withdrawal period of 14 days. If you have a customer account in the webshop, please register the return via your customer account. To do this, you can select the order in your customer account and select the "Returns" field under "Actions". You can select the items you wish to return and will receive a GLS label by e-mail once you have completed the process. This e-mail also contains a description of how to proceed. If you do not have a customer account in the webshop, please register your return here. Please have the following information ready: Order number (you received this by e-mail after completing your order. It is a 10-digit alphanumeric value beginning with W.), invoice surname (the surname with which the order was originally placed/the surname of the invoice recipient) and e-mail address (the e-mail address with which the order was originally placed).

Within the legal right of withdrawal, you can return the goods free of charge. If you have a customer account in the webshop, please register the return via your customer account. To do this, you can select the order in your customer account and select the "Returns" field under "Actions". You can select the items you would like to return and will receive a GLS label by e-mail after completion. This e-mail also contains a description of how to proceed. If you do not have a customer account in the webshop, please register your return using this link. Please have the following information ready:  Order number (You received this by e-mail after completing your order. It is a 10-digit alphanumeric value beginning with W.), invoice Surname (the surname with which the order was originally placed/the surname of the invoice recipient) and e-mail address (the e-mail address with which the order was originally placed).

Please note that the processing of the return may take some time. You can track when the goods have arrived at our house via the tracking link. Please allow around 7 working days for the goods to be processed by us and for the goods to be recorded. After the return has been successfully checked, your money will be refunded via the original payment method. You will receive an email shortly after the return has been recorded with the corresponding credit, which will be transferred back accordingly.

Please submit your complaint via the contact form, and our staff will attend to your request as soon as possible.

Please submit your complaint via the contact form, and our staff will attend to your request as soon as possible.

Yes, the delivered parcel must be checked for damage immediately! 

If there is any transport damage, please make a note of this immediately and before you sign for acceptance of the goods.

The warranty for INTEX products is included in the respective operating instructions. You can access these directly in the online store next to the product. Otherwise, the statutory warranty of 2 years applies to our products.

No, the warranty is not extended after using our repair service: If your product is replaced by us or you use our repair service, this will not extend the warranty. Please note that the warranty is valid from the date of purchase. Note: However, there is a 12-month warranty on your replacement/repair item.

Information on the guarantee and warranty period: Depending on where you purchased your product, you may be entitled to a guarantee or warranty. In principle, the following applies: A guarantee is a voluntary commitment by the manufacturer/seller and is therefore not binding on the customer. It is also an individual decision of the guarantor in which form he offers a guarantee. Please note that a guarantee is always granted for the functionality of certain parts (or the entire appliance) over a certain period of time. The exact provisions can be found in the respective instructions for your product, the invoice or any warranty card (e.g. INTEX salt system - 24 months, titanium cell on the other hand - 12 months, as it is a wearing part). A warranty is regulated by law, independent of the voluntary manufacturer's warranty and is valid for 24 months from the date of purchase. Please note the reversal of the burden of proof here. This means that after 12 months you must prove that the defect was already present at the time of delivery in order to be able to offer you a free replacement or repair. When does my 14-day withdrawal period for distance contracts begin? The withdrawal period begins on the following day: - on the day on which you have taken physical possession of the goods. - on the day of receipt of the last goods, if you have ordered several goods as part of a single order. - on the day on which you came into possession of the last partial shipment or the last piece, if your goods are delivered in several partial shipments or pieces. You can also withdraw from the contract before this date, i.e. as soon as you place your own order, and you do not have to wait for the trader to accept this order - the contract is only concluded when your order is accepted.

Discount yes or no? If there are promotions in our web store, a discount will be displayed on the product and automatically deducted from the order. If no promotion is known, unfortunately no discounts can be granted/booked and no price adjustments can be made. Our offers are updated daily and are dynamic, which can occasionally lead to price adjustments.

The promotional periods for certain discount or voucher codes, which can be entered in the shopping cart, are always indicated directly with the respective code.

If the weld seam of a pool liner opens, this is a manufacturing defect. In diesem Fall wird die Poolfolie innerhalb des Garantiezeitraums ausgetauscht. Please refer to the warranty information in the operating instructions and send your request to our Helpdesk.

If you have the feeling that air is escaping from your whirlpool liner, this can have various causes. This is not always the result of a hole in the liner. 

Cause 1:
During initial commissioning or after winterising, creases can occur in the hot tub during storage or when the pool is folded up. Especially when stored in cool rooms (e.g. cellars), the material needs time to expand and adjust to the ambient temperature when it is first inflated. For this reason, air often has to be pumped in during the first use. This effect has a physical cause and is therefore not a defect.
Solution: Inflate more often, especially at the beginning.

Cause 2:
It may appear that your spa has lost air overnight. This is due to the large temperature differences between day and night. During the day, when it is warmer, the air inside the whirlpool foil expands. At night, when temperatures drop, the air contracts, which can make the hot tub appear slightly ‘softer’ in the morning. As soon as the temperature rises again during the day, the air inside the whirlpool foil expands again and the whirlpool returns to its original shape. This effect is also illustrated in the enclosed operating instructions in the ‘Inflation’ chapter. This effect has a physical cause and is therefore not a defect.
Solution: Pump air more often, especially at the beginning.

Cause 3:
If air escapes from the pool liner without a hole being visible, it may be that the pressure relief valve is not properly tightened or is not sealing properly due to dirt particles. This can cause air to escape gradually.
Solution: Please check the air valve. Further information can be found in the section ‘Spa air valve attachment’ in the enclosed operating instructions.

Your spa liner may have a hole in it. The first step is to find the damaged area. This can be on the inside or outside of the spa liner.
Inside of the whirlpool film:
Switch off all functions of the hot tub and wait until the water level is calm. If the hole is on the inside, you will notice air bubbles on the surface of the water. You have now successfully located the hole!
Solution: Use the repair patches supplied and an underwater adhesive. Follow the instructions for gluing with underwater adhesive.
Outside of the whirlpool liner:
You will need a bucket of soapy water and a sponge or spray bottle for the repair. Soap the sink thoroughly. Air bubbles will form at the damaged area - you have now successfully localised the hole!
Solution: Switch off the device completely, let all the air out of the whirlpool tub and clean the damaged area thoroughly so that it is free of grease and dirt. Dry the area carefully and apply a thin layer of adhesive from the repair kit around the leak. Cut the patch to the right size, stick it over the crack and make sure that there are no air bubbles. Press the patch firmly into place and allow the adhesive to cure in a dry environment for 24 - 48 hours before using or inflating the spa again.

Please note:
If the leak is located at a seam, it is unfortunately not possible to seal it with adhesive. It is almost impossible to permanently seal the hole at seams. In this case, you will need a new pool liner.

This can have two causes:
Cause 1: The hot tub has been exposed to direct sunlight for a longer period of time. The air inside expands and the whirlpool tub (cover) bulges.
Solution: Please check the air pressure and deflate if necessary. This process is particularly important in hot weather to avoid damage!

Cause 2: Stabilising threads inside the whirlpool (cover) are torn. This causes the cover to lose its shape. Unfortunately, this is irreparable. 

First of all, make sure that both the whirlpool tub and the control unit are on a level surface and at a suitable distance from each other to avoid differences in level.
Tighten the inlet and outlet connections and ensure that the O-rings and seals are in the correct place, cleaned and undamaged. Check the connections for cracks and replace defective parts if necessary. To improve tightness, O-rings can be lightly lubricated with detergent, water or Vaseline.

Plug the control unit directly into a socket and do not use extension cables or distributors. Check your house wiring for overload, the socket may have a defect. Contact a qualified electrician. Reset the residual current circuit breaker.

Make sure that the SPA is plugged in and turned on and that the control panel power plug is securely attached to the control unit. Check the power source and reset the FI switch.

Switch off the whirlpool tub and disconnect the mains plug of the control unit. Ensure that the cover grille of the filter cartridge unit is clean and free of obstructions. Clean or replace the filter cartridge, see section ‘Maintenance and storage’ in the operating instructions. Ensure that the inlet and outlet connections on the whirlpool tub and filter pump are not blocked. If necessary, rinse the control unit with the garden hose (please note the connections). Ensure that the spa water is properly sanitised so that the filter element remains clean and does not clog.

E90 may appear if the cartridge filter container is fitted to the wrong connection. The tank must be fitted to the lower connection - the ‘suction grille’. The water is sucked in there, the dirt remains in the cartridge and the clean water is pumped through the motor block. The water flows back into the tank through the inlet nozzle. If the container is incorrectly connected to the inlet nozzle, dirt may enter the pump motor through the intake grille. Hair can become wrapped around the pump rotor and the error code E90 is triggered.

Remove the electrolytic storage cell for inspection and cleaning if necessary. Use salinity test strips to check the value of the water. Add salt. See “Salinity Information”. Make sure the cell's cable is securely plugged into the socket. Replace the memory cell if necessary.

If the salt content is too high, drain some of the pool water and fill it up with fresh water. Remove the electrolytic storage cell for inspection and cleaning if necessary. Use salinity test strips to check the value of the water. If the salt content is too high, drain some of the pool water and fill it up with fresh water. Make sure the cell's cable is securely plugged into the socket. If necessary, replace the memory cell.

If the ambient temperature is below 4ºC, we recommend not using the whirlpool. Switch off and unplug the control unit. Add some warm water to raise the water temperature of the whirlpool to over 5°C (41°F). Then press the button to heat the water to the desired temperature.

Switch off and unplug the control unit. When the water has cooled down, turn on the FI and restart everything. Turn off the heating. Then press the Filter and Bubble buttons to lower the water temperature.

Switch off and unplug the control unit. Turn on the FI again and restart everything.

The unit needs to be checked/repaired.

The unit needs to be checked/repaired.

Press the water filter button to activate the filter pump again. After 72 hours of continuous heating operation, the pump automatically switches to idle mode. The quick heating and water filtration functions are deactivated.

If your Intex spa control unit does not establish a WiFi connection, there may be various causes. Here you will find an overview of possible solutions:

1.) Check the compatibility of the WiFi network
Important: The Intex Spa App only works with 2.4 GHz networks.
Many modern routers transmit both 2.4 GHz and 5 GHz frequencies. The control unit only works with 2.4 GHz WLAN networks - not with 5 GHz. Make sure that your smartphone and the spa are connected to the 2.4 GHz network. 

2.) Optimize signal strength and position

• Place the spa close to the router to ensure a strong WiFi signal.
• Booster vs. access point: Access points are considered more reliable than boosters as they are wired to the router and therefore provide a stable Wi-Fi signal.
• Deactivate the “Hidden network” option, as the Whirlpool cannot connect to such networks.
• Deactivate mobile data on the smartphone to avoid disconnections due to network changes.

3) Adjust router settings
Many routers support dual band (2.4 GHz and 5 GHz) and often automatically connect devices to 5 GHz. There are two options to ensure that the Whirlpool can be paired with the correct 2.4 GHz network:
Option 1: Deactivate 5 GHz: Temporarily disable the 5 GHz band to force pairing with the 2.4 GHz network.
Option 2: Rename networks, e.g. “MyWLAN_2.4GHz” and “MyWLAN_5GHz”, to select the correct WLAN.
In the event of connection problems, a router restart often helps: briefly disconnect the device from the power supply and reconnect it. Further details can be found in your router manual. If difficulties persist, please contact your internet provider.

4) Use the correct app
Check that you are using the correct app for your whirlpool.
The correct app depends on the model year of your spa. Check the model designation on the back of your control panel. 

If your model name ends in "TY", then use the app: Intex Link
If your model name does NOT end in "TY", then use the app: Intex Link - Spa Management

This case normally only occurs with the “Intex Link - Spa Management” app.
Please note the following requirements when creating your password for registration:

• Do not use special characters (!, .-?)
• Use of upper and lower case letters required
• At least one number must be included
• Password length must be between 8 and 16 characters

For more information on connecting to the app, please also read our blog post on this topic.

If you are still having difficulties creating your account, please send the following information to our service team (helpdesk.steinbach.at) so that we can create an account for you:

• Phone model
• Version of the cell phone operating system
• Article number of your whirlpool
• E-mail address with which you would like to create the customer account

Please contact the service team (helpdesk.steinbach.at), as the control panel probably needs to be replaced.

The operating system of your cell phone probably no longer supports downloading the “Intex Link - Spa Management” app, please contact the service team (helpdesk.steinbach.at). In this case, you will probably need a new control panel.

The old control panel can only be used with the old “Intex Link - Spa Management” app (predecessor app). The new control panel can only be used with the new “Intex Link” app (successor app).

Please download the successor app “Intex Link” from the Playstore or AppStore and register again in the successor app. You can transfer the login data from the previous app.

An incorrectly set pH value or a chlorine value that is too high can cause rust to form in a very short time.
Ensure that the pH value and the disinfectant are set correctly. To avoid deposits on the underwater accessories, ensure that the water is circulated daily.
Avoid using water care products or shock chlorination in the vicinity of the ladder and ensure that no splashes or deposits form on or around the ladder. 
Remove the ladder from the pool after each use, rinse it with clean tap water and dry it thoroughly with a lint-free cloth, paying attention to the areas in between. 

The additional plastic strips secure your cover against lifting in the wind.

A protective ground cover is used to protect the pool liner from dirt. Before you put it on, the ground must be clean of stones, wood or similar.

Small holes can be repaired with a transparent UV-resistant and self-adhesive foil.

Please note that the water temperature in the tank of the solar shower is determined by the balance between the energy input via solar radiation and the energy loss to the environment. The surface temperature of the shower corresponds approximately to the water temperature in the tank. The moment the water in the shower is warmer than the ambient air, the shower also releases the heat back into the environment. The solar energy input can be influenced by choosing the right orientation for the shower.

Tips for efficient heat gain:

• Choose a location for the solar shower with all-day and direct sunlight.
• With a light-coloured décor, choose the orientation of the solar shower so that the dark side points towards direct sunlight.
• Wind inevitably increases the energy output of the shower; the maximum achievable water temperature in the tank is reduced accordingly. Protect your solar shower from the wind.

Try to seal the connections with Teflon tape.

• If the product is not used for a long time, bacteria can multiply in the tank and cause unpleasant odours. Empty the product before foreseeable or after a long period of non-use.
• Check the hose used to supply tap water to the solar shower. If water has been standing in the hose for a long time, rinse the water supply hose thoroughly and clean it if necessary.
• Only use fresh tap water to fill the shower - do not use cistern water or well water.

If the contacts on the circuit board are not correctly aligned, values will not be transmitted correctly.
Open the housing of the front-door station and check that the display disc is inserted correctly as described in the chapter ‘Inserting or changing batteries’ and that the housing is properly closed.

If the indoor station loses the radio signal from the outdoor station, three dashes (‘--.-’) appear instead of the temperature display. This can be caused by exceeding the range (>60 m in the open field), signal failure, a battery change or empty batteries.
In this case, you should check whether the transmitter search can be started manually as described in the operating instructions under ‘Activating the transmitter search manually’.

These white lines described are not damage, but fold lines. The pool liner is made of PVC material. If the PVC becomes cold (e.g. storage location in the cellar) or the liner remains folded for a longer period of time, the fold lines change color from black/grey/brown to white. The PVC material changes color again from white back to black/grey/brown at higher summer temperatures. When the pool is empty, you can also use a commercially available hair dryer. Make sure that you do not overheat the material.

Small holes in the pool liner can be easily patched with a repair kit to prevent water loss and additional costs. If it is a tear in the seam and is still under guarantee or warranty, contact customer service for a replacement. If the warranty has expired, the repair kit can save the liner for one swimming season before it is disposed of at the end of the season and replaced with a new one.

Due to the nature of the material, external environmental influences or incorrect handling of the pool liner, it cannot be ruled out that holes or tears may occur in the pool liner.

Possible causes are:

• Incorrect storage, e.g. below the minimum temperature of 5 °C specified in the operating instructions.
• Incorrect use of pool chemistry (incorrect dosage, etc.)
• Use of chemistry that is not suitable for pool operation
• Insufficient cleaning after dismantling - residues on the pool liner start to react and attack the material
• Holes can also be caused by animals (cats, birds, rodents, etc.)

The liner can be removed again by carefully turning it along the curves of the poles. To prevent this problem, we recommend sprinkling some talcum powder over the completely dry pool liner and the transition liner when winterizing your pool. This will prevent the material from sticking together.

To set a time, plug in the power supply unit and then press the timer button until the desired time lights up. Now you can press the On/Off button to start the pump. Note: The color of the LEDs does not matter, only different colored LEDs are installed here. When the LED lights up at the desired time, press the On/Off button again. The filter system will now run daily at the programmed time for the set number of hours. It is not possible to program several times with the integrated timer. An external timer must also be connected for this purpose. Use this to program the desired switch-on and switch-off times. You must set the filter system to permanent standby by programming the timer to 24 hours. When the external timer is switched on, the timer of the sand filter system is on standby and switches on immediately. When using an external timer, the transport protection of the battery must be removed.

Preparation:
1. make sure that the power cable of the pump is disconnected from the mains.
2. use a PH1 Phillips screwdriver to remove the screws from the timer cover and remove the cover.
3. pull out the plastic strip that can be seen underneath the battery.
4. screw the cover back on. The timer's memory backup function is now activated.
Caution: If the steps described below are not carried out, the timer will still function correctly. However, if the power supply is interrupted, the stored filter run times will be deleted.
Setting the timer:
1. connect the mains plug of the pump to the power supply. The runtime display flashes (if the battery is inserted, the last selected runtime is displayed).
2. press the "Timer" button several times until the LED for the desired running time lights up.
3. switch the pump on by pressing the "ON/OFF" button on the timer. From this point on, the pump runs and deactivates automatically after the selected running time. The timer reactivates the pump every day at the same time for the same running time (once every 24 hours).

1. Insert two of the filter arms into the filter screen until they click into place and check that the filter arms are firmly seated.
2. insert the riser pipe incl. filter screen with the two pre-assembled filter arms into the filter bowl.
3. insert the remaining filter arms into the filter screen inside the filter bowl until they click into place and check that the filter arms are firmly seated.
4. position the filter sieve in the middle of the base of the filter bowl.

Yes, filter glass can be used for both Steinbach and INTEX filter systems, provided the thickness is greater than 0.7 mm.

All Steinbach and INTEX filter systems (sand filter systems, cartridge filter systems & filter pumps) are suitable for salt water as long as the salt content in the water is below 0.5 % (salt electrolysis). Before winterising, clean the filter system thoroughly with standard bathroom cleaner, clear tap water and a lint-free cloth.

The sound pressure level may vary from model to model. Please refer to the ‘Technical data’ section in our online shop for the sound pressure level of your system. 

Cleaning takes place after the set operating time. The operating time is added up. Cleaning therefore takes place regardless of whether the operating time occurs in one piece or at intervals of different lengths.

No, the salt system must NOT be positioned in a technical shaft, as the high humidity can interfere with its function.

Yes, you can also clean the electrodes manually. For your pool's salt water system, clean the electrode with vinegar or a mild descaling agent diluted with water, depending on the product used. Do not use hard objects (knife, steel sponge, toothbrush, etc.) to remove limescale from the electrode, as this could damage it. Then rinse the cleaned electrode thoroughly with clean tap water.

A simultaneous flashing of the LEDs on the control unit is not a fault, but means that the vacuum cleaner has finished the selected cleaning program. A flashing display (e.g. S - flashing) means that the selected cleaning program is active.

Always remove and clean the filter after use. Rinse the appliance with clean tap water after each use. Only clean the appliance with a commercially available bathroom cleaner, clean tap water and a lint-free cloth. Do not use any aggressive cleaning agents. Check the appliance for blockages when cleaning. Hair and similar dirt can penetrate the filter screen and be wound up by the pump shaft or the impeller. This so-called blockage can reduce the performance of the pump. Also check the rollers of the pool cleaner regularly. Hair and similar dirt can wrap around the wheels and block them. The cleaner's performance would be impaired.

Only put enough of the floating cable into the water so that the device can reach all parts of the pool. Place the rest of the cable at the edge of the pool. Remove the cable from the water after each use of the pool cleaner. Wash the cable with clear water to remove any chemical residue after each cleaning process. Disconnect the cable from the control unit and turn it out. Move obstacles such as pool ladders or pool ladders out of the pool to prevent the cable from getting caught.

The following parts of the vacuum cleaner may be dirty: The base plate of the water outlet nozzle Propeller (e.g. hair) Troubleshooting: Try to remove the dirt between the upper part and the water outlet nozzle with a jet of water (e.g. garden hose). To check the propeller, the motor unit must be removed, then you can check the pump wheel and shaft for dirt and clean them. Dirt in the pump wheel or on the shaft can greatly reduce the pump performance, as a result of which the vacuum cleaner can clean little or nothing or even stop. Dirt on the base plate can cause the upper part of the vacuum cleaner to stop turning. If the above steps do not lead to the desired result, there may also be a defect in the motor unit or the base plate. You can find a tutorial for replacing the motor unit at the following link. Additional tips: * The vacuum cleaner must be fully charged before use. * Please check and clean the filter unit and the dirt flap. * Please ensure that the vacuum cleaner is switched on. * If the pool is uneven, e.g. folds or obstacles, we cannot guarantee cleaning.

Clean the filter container and remove slippery deposits such as algae from the pool walls. Check the wheels and brushes for wear and replace them if necessary. When inserting the pool robot, allow all the air to escape from the vacuum cleaner before switching on the appliance.

Possible causes: Incorrect installation of the vacuum cleaner can lead to reduced filter performance. A hose that is too long can impair the functionality of the vacuum cleaner. Please check whether you have connected the vacuum cleaner to the inlet nozzle? Explanation and tips: The vacuum cleaner works according to the Venturi principle. This means that the incoming water jet from the filter system in the appliance creates a suction which whirls up the dirt and transports it into the dirt container of the vacuum cleaner. A filter capacity of at least 6,056 l/h - 13,248 l/h is required for optimum cleaning. The "Circulate" setting on the 7-way valve of your filter system is therefore the most suitable, as the water does not have to be pumped through the filter medium (sand, filter balls) beforehand. Additional devices, such as a salt water system, reduce the volume flow and must be disconnected before operating the vacuum cleaner. Please only use as much hose length as your pool is large or long. A hose that is too long can become knotted or stop the vacuum cleaner. Please check these points.

First check whether your device is fully charged. Please check your pool for obstacles where the pool vacuum could get stuck, e.g. ladder, folds in the liner, etc. If necessary, remove the cleaning lips of your pool robot to minimize the problem of getting stuck on the liner. Check the device for blockages. Hair and similar debris can penetrate the filter screen and be wound up by the pump shaft or the impeller. This so-called clogging can reduce the performance of the pump. Also check the rollers of the pool cleaner regularly. Hair and similar debris can wrap around the wheels and block them. The cleaner's performance would be impaired.

The pool robot only starts cleaning 15 seconds after being switched on in the water.

The pool robot runs at random. Cleaning the entire pool is therefore a matter of time. If the robot is not fully loaded or the pool area is too large, areas may remain uncleaned after one pass. Switch off the filter pump during cleaning with the pool vacuum cleaner. Depending on the device, you can change the setting of the nozzles or the setting of the wheels. This will give you a different cleaning radius. Please observe the information in the operating instructions when adjusting the wheels or nozzles.

Yes. All INTEX and Steinbach pool robots are salt water resistant. The salt content in the water must be below 0.5%.

The Intex Auto Pool Cleaner 128001 and Deluxe Auto Pool Cleaner ZX300 is a pool vacuum cleaner that is only intended for INTEX pools with a Ø 38 mm connection and a gate valve. Cleaning is carried out according to the Venturi principle. A filter system with a capacity of at least 6,056 - 13,248 l/h is required for optimum bottom cleaning. The swimming pool hose included in the scope of delivery is connected directly to the inlet nozzle (pressure side). Note: For an INTEX pool with Ø 32 mm connections, you need a special feed-through to be able to connect the vacuum cleaner on the pressure side (art. nr. 111070 Screen connection/through-piece).

You can find details on water care in our watercare instructions.

If your pH- suddenly sticks together or clumps together, this may be due to the sodium hydrogen sulphate it contains. This substance is hygroscopic, i.e. it attracts water, and lumps will form. However, this is not a problem as the product is still effective. Simply dissolve the granules in a bucket of warm water before use.

Over time, the algaecide forms the flakes or "threads" you have observed, which do not impair its effectiveness.

The dissolving time depends on the pool temperature. To avoid granules at the bottom, please use a dosing float.

Details on water care can be found in our watercare instructions.

The tabs do contain flocculant, but very little. The Quattrotabs can therefore be used in conjunction with filter balls. Tip: Please clean the filter balls regularly.

As the winter care product is extremely diluted when you add it to the pool, disposing of the water is not a problem. The active ingredient constantly breaks down during the winter months. As soon as your water turns green again, you will notice that the agent is hardly present in the pool water. If you decide to empty the water in the spring and fill your pool with fresh water, you can do this without hesitation if you dose the winter care product correctly over the winter months and drain the water into the sewer. Note: Basically, the winter care product is there so that the pool water does not have to be completely drained at the end of the season and only a little fresh water is needed at the start of the season.

Grundsätzlich wird die Anwendung von Winterpflegemittel dann notwendig, wenn Sie keine regelmäßige Poolpflege mehr betreiben.  Die optimale Wirkung des Wintermittels ist ab einer Wassertemperatur von unter 12 °C gewährleistet.  Bei diesen Temperaturen ist der Badebetrieb normalerweise vorbei und die Chlorierung wird gestoppt. Achtung: Algen können sich jedoch trotzdem bilden. Das Winterpflegemittel ist vorrangig da, um das Algenwachstum zu reduzieren. Hinweis: Das Wintermittel enthält keinen Frostschutz.

This should always be avoided - the components of the cleaner can interfere with the pool water treatment. No effects are to be feared with small quantities.

Die nachfolgende Grafik soll Ihnen helfen die Idealwerte des Poolwassers einstellen zu können.

This allows you to adjust the telescopic pole: If your telescopic pole cannot be moved, it is jammed. The gap between the thicker bar and the one that can be moved is very small. However, sand or dust can collect in the gap and block the extension function. Tips: Clean the vacuum cleaner regularly. If necessary, you can loosen the rod with penetrating oil and then clean it.

Possible causes: If your underwater hand vacuum cleaner no longer charges, either the charging cable or the battery is defective. Note: Rechargeable batteries are consumable items and therefore have a limited service life.

The red LED indicator always lights up as soon as the charger is connected. It never stops glowing during the charging process. The unit is fully charged after 8-10 hours. Since model 2020, the LED changes from red to green when fully charged.

Please note that the underwater handheld vacuum only works under water. A test without water is not possible.

If your airbed runs out of air after it has been inflated for the first time, this may be due to the following: Wrinkles occur during storage or when the airbed is folded. Very often the airbed is also stored in colder rooms (e.g. cellar compartment, etc.). When the bed is inflated for the first time, the material needs a certain amount of time to expand and adapt to the ambient temperature. Therefore, the air bed must be re-inflated several times during initial use until the maximum size is reached. Make sure that the air valve is closed.

You need the Adapter for Intex Pools / 2" OT x 1" IT (040934). Please fit this adapter to the 7-way valve of your sand filter system. To connect the pump and the swimming pool hose, please use our Retracted adapter B (110722) which you must install on the pump.

Always use the sand grain size recommended for your sand filter system. In our range you will find quartz filter sand with a sand grain size of 0.4 - 0.8 mm and quartz filter sand with a sand grain size of 0.7 - 1.2 mm. For filter systems from Steinbach and INTEX, you will always find information on which sand grain size is suitable on the respective page of the filter system in our online store under the "Technical information" section. If you do not use a Steinbach or INTEX sand filter system or cannot find your sand filter system in our store, we recommend using the larger sand grain size 0.7 - 1.2 mm.

Yes - however, a layer of approx. 5 cm high with a grain size of 0.7 - 1.2 mm is required on the filter base. This prevents the finer sand from entering the tank.

If your heat pump is equipped with an RCD (FI) plug, this must be reset manually after disconnection from the mains. It is also possible that the set target temperature has already been reached or that the water flow rate is too low. In this case, a fault is displayed.

The sound emissions of the heat pump are in the range of a large domestic appliance - depending on the installation location, feedback and reflections may occur, which can be reduced or prevented by changing the installation position. Make sure that the surface for the heat pump is level and firm. If the surface is uneven and the heat pump is not level, this can lead to unpleasant background noise. Please observe the required minimum distance (see operating instructions for the respective heat pump). Please check that all heat pump casing parts are firmly screwed in place.

If the outside temperature is low and the humidity is high, the condensation water produced during operation of the heat pump can freeze on the cold surface of the heat exchanger. The heat pump stops if the temperature on the heat exchanger is too low. Depending on the appliance, automatic defrosting is started.

If the upstream pump stops, the water flow stops and the downstream heat pump also stops. A corresponding error code is displayed, which means "Water flow insufficient". The heat pump switches back on automatically when it is supplied with water again by the upstream pump.

If the heat pump is equipped with an RCD switch / FI switch, this must be activated after disconnection from the power supply. The heat pump can therefore NOT be operated with a timer. Control the circulation pump with an external timer and leave the heat pump permanently connected to the mains. The heat pump stops due to the lack of water flow. When the circulation pump is stopped, the heat pump can also be controlled. The heat pump switches on automatically when the circulation pump starts up again.

Yes, our heat pump can also be left outside in the rain. Our heat pumps have protection class IPX4 and are therefore protected against splash water on all sides. However, we recommend always protecting the pool technology from environmental influences.

Place the solar heater in a way that it is standing stable and straight on the ground and the top is directly exposed to the sun. The top of the product must always face the sun and must not be covered or in the shade.
The product is designed exclusively for placement on the ground. Never place the product above the water level.
Place the product at least 1 metre away from the pool and leave enough space for maintenance and cleaning work.
The solar heater must be installed last in the circuit so that filtered water enters the pool directly heated. It should be positioned as close as possible to the water inlet nozzle at a distance of at least 1 metre to reduce heat loss.

Yes, the solar heaters are designed so that several heating elements can be connected together. Please note that the circulation capacity of the filter system will be reduced if several heating elements are connected. We therefore recommend increasing the daily circulation rate in order to filter your pool water optimally. With a large number of connected solar heaters, it may be necessary to switch to a more powerful filter pump to ensure the circulation capacity for the necessary water treatment.

The solar collector must be emptied at the latest before the first frost and stored in a frost-proof place (≥ +5°C) without direct sunlight.
1. check that the fill level of the pool is below the inlet nozzle. If not, close the inlet nozzle with a plug.
2. Fully unscrew the inlet and outlet screw rings. Caution! Residual water in the hoses will leak out.
3. Pull the sleeves and pipes out of the inlet and outlet.
4. Empty the product completely until there is no more water in it.
5. clean the inside and outside of the product using only a standard bathroom cleaner, clean tap water and a lint-free cloth. Aggressive cleaning agents can damage the product. Dry the product with a lint-free cloth.
6. allow the product to dry completely. If there is water inside the appliance and it freezes in winter, the expansion at low temperatures could damage the solar chambers of the appliance.
7. store the product in a dry and frost-proof place (≥ +5°C) without direct sunlight.

The solar mat must be emptied at the latest before the first frost and stored in a frost-proof place (≥ +5°C) without direct sunlight.
1. Check that the fill level of the pool is below the inlet nozzle, otherwise close the inlet nozzle with a plug
2. empty the product completely until there is no more water in it. Caution! Residual water in the hoses and in the solar mat will leak out.
3. Only clean the inside and outside of the product with a standard bathroom cleaner, clean tap water and a lint-free cloth. Aggressive cleaning agents can damage the product. Dry the product with a lint-free cloth.
4. Allow the product to dry completely. If there is water inside the appliance and it freezes in winter, the expansion at low temperatures could damage the solar chambers of the appliance.
5. Ensure that the product is only rolled up slightly so that it is not damaged by kinks.
6. store the product in a dry and frost-proof place (≥ +5°C) without direct sunlight.

​​​​​​​Tip: To prevent the product from sticking together after rolling up, you can sprinkle some talcum powder on the mat.

Included in the delivery is a lugged 38 mm hose with a length of 100cm, with which you can easily make the connection.

Up to 6 mats - please refer to the instruction manual for more detailed information.